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1800 811 620
The Link Line telephone service was established in 1992 as part of
the Board's commitment to recognise and work with the community of western
Sydney. Link Line has provided a recognisable access point for information
on health services and provides prompt and appropriate responses to
queries and problems. Link Line is building on the success of previous
years - we have answered nearly 5000 calls since we began and now people
helped in the past are coming back again when they need us.
Some of Link Line's achievements include:
- reaching Italian Maltese, Spanish, Cantonese and Korean-speaking
clients through our interpreter facility;
- resolvlng wlde-ranging concerns of cllents such as
- placement on waiting lists, inpatient services, counselling, quit
smoking contacts, determining eligibility for service, transport and
community nursing services;
- resolving queries before and after hours - 10% of calls are received
outside normal working hours;
- assisting staff to deal with difficult situation
- - an increasing number of calls made to switchboards throughout
the Area are diverted to Link Line;
- resolving 80% of calls within ten minutes Link Line provides access
24 hours a day, 7 days a week. Concerns are dealt with promptly; most
of the time an answer can be given immediately. Where calls are referred
on 90% are resolved within 25 minutes, and almost all are resolved
within the hour.
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